Hi, I am Talha! Working as Payment Ops. Specialist @HOSTINGER

― My background

I’ve gone through a number of phases in my career, starting from working as a Market researcher for an Edu-tech organization to an independent web developer. Besides my academics, I enjoyed my time at various business clubs.

Besides my professional life, I spend time as an active volunteer at Quantum foundation for well over 6 years, focusing on meditation & self development. Currently living and chilling from Dhaka.

― Skills

Risk Management
Fraud Pattern Analysis
Abuse Management
Client & Compliance Management
Payment Ecosystem development
Data Analysis & Interpretation
Statistical Analysis/SPSS

― Work experience

Payment Operation Specialist
Product Ops. Task team - Product

Hostinger International Ltd. / Oct 2022 - Present

We are responsible for developing and maintaining the company's digital payment ecosystem to ensure secure, smooth and fast payments. I manage daily operations, monitor and resolve payment-related issues, and maintain strong relationships with customers though CS team and partners. I also participate in the development and implementation of new payment systems and processes.

Besides Hostinger, me and my team also cover our sister concern companies - Zyro, Naigahoster, and Weblink.

― Education

North South University

Ongoing Batchelor's in Business Administration, Finance / 2021 - Present

Adamjee Cantonment College

HSC, Business Studies / Class of 2020

Customer Success Specialist & Subject-Matter Expert
Global Billings Team - CS

Mar 2022 - Oct 2022

As a CS Specialist and SME, I was responsible for not only ensuring customer satisfaction and loyalty, but also providing them with in-depth knowledge and expertise on our products and services. My team served as the primary point of contact for our customers when it comes to any kind of billings and payment related issues. I was also adept at tracking customer usage and engagement, making appropriate recommendations for product improvements, and identifying upsell and cross-sell opportunities. In addition, I collaborated with other teams such as sales and product development to drive customer success.

Flight reservation Intern

GoZayaan Ltd. / Sep 2021 - Mar 2022

In the flight operation team, I was responsible for booking and managing flight reservations for clients. This includes:

Taking client flight requests and determining the best options based on their travel needs.
Booking and confirming flight reservations
Managing flight rescheduling and cancellations by communicating with the airlines.
Staying up-to-date on flight schedules and changes
Providing clients with flight itineraries and ticket information
Responding to client inquiries and resolving any issues
Keeping accurate records of flight bookings and client information
Processing refunds through external parties.